Refund Policy
Effective Date: August 15, 2025
This Refund Policy applies to Recoov, including recoovai.com, funnels.recoovai.com, and all related subdomains.
1. Consulting & Sales Call Bookings
If you have paid to book a consulting call or sales call, a refund may be requested in relation to the booking, subject to the applicable booking terms and whether the call/service has already been delivered.
To request a refund, contact:
2. Service & Growth Partnership Fees
Recoov provides different services to different clients. Therefore, refund eligibility for any service, package, or Growth Partnership Model (GPM) engagement is determined by the specific written agreement entered into with that client.
Each agreement may contain different:
Services and deliverables
Payment terms
Timelines
Responsibilities
Refund conditions
Eligibility requirements
If the applicable agreement states that you are eligible for a refund and the agreed conditions have been met, Recoov will process the refund according to that agreement.
If the applicable agreement does not provide for a refund, or the conditions required for a refund have not been met, the payment will not be refundable.
3. Agreement Governs
The specific agreement between Recoov and the client takes precedence over this general Refund Policy where the two differ.
4. Refund Requests
All refund requests should be submitted to:
Please include the relevant payment or service details so that your request can be reviewed against the applicable agreement.